Text copied to clipboard!
Title
Text copied to clipboard!Technical Support Technician
Description
Text copied to clipboard!
We are looking for a dedicated and skilled Technical Support Technician to join our team. In this role, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users. You will be expected to maintain a high level of customer satisfaction by ensuring that all technical issues are resolved efficiently and effectively. As a Technical Support Technician, you will work closely with other IT professionals to ensure that all systems are functioning optimally and that users are able to perform their tasks without interruption. This position requires a proactive approach to identifying potential issues and implementing preventative measures to avoid future problems. You will also be responsible for maintaining accurate records of all support requests and resolutions, as well as providing training and guidance to users as needed. If you are passionate about technology and enjoy helping others solve technical problems, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Provide technical support for computer systems and software.
- Respond to user inquiries and troubleshoot issues.
- Run diagnostic programs to resolve problems.
- Install and configure hardware and software.
- Maintain accurate records of support requests and resolutions.
- Collaborate with IT team to improve system performance.
- Provide training and guidance to users.
- Implement preventative measures to avoid future issues.
Requirements
Text copied to clipboard!- Proven experience as a Technical Support Technician or similar role.
- Strong understanding of computer systems and software.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Familiarity with remote desktop applications and help desk software.
- Customer-oriented and patient.
- High school diploma or equivalent; additional certification in IT is a plus.
- Ability to work flexible hours if needed.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with troubleshooting technical issues?
- How do you prioritize multiple support requests?
- What steps do you take to ensure customer satisfaction?
- Can you provide an example of a complex problem you solved?
- How do you stay updated with the latest technology trends?
- Describe a time when you had to explain a technical concept to a non-technical person.
- What tools do you use for remote support?
- How do you handle stressful situations when dealing with difficult customers?
